Trust & Safety

If you need to reach us, this page is the right place to start. Different inquiries route to different teams, so using the right channel gets you a faster response and keeps the highest-priority queues clear for the people who need them.

Online safety compliance

Our Compliance Officer is the individual accountable to senior management for compliance with the UK Online Safety Act and equivalent online-safety regimes — including the illegal-content safety duties and the reporting and complaints duties. Correspondence for the role can be sent to [email protected].

Reporting content or users

For specific content or behaviour on the platform, use the in-product Report action wherever possible. See How to report for the full flow.

For reports that don't fit the in-product flow, email [email protected].

Trust & policy questions

For questions about specific policies, edge cases, or general feedback on how moderation is working, email [email protected].

We read these. Substantive policy feedback often shapes how we update the rules.

Legal

For DMCA notices, copyright takedowns, EU DSA / UK OSA notices, and real-person-likeness reports, email [email protected].

The notice format is documented in Intellectual property → Reporting an infringement.

Law enforcement requests

66678AI responds to lawful requests from law enforcement through the valid legal process appropriate to the jurisdiction (subpoena, court order, search warrant, MLAT request, or equivalent).

Email the law enforcement request team

Include the requesting authority, the legal process and case reference, the scope of records sought, and the underlying legal document in your message to our trust & safety team.

In genuine emergencies (imminent risk to life), note the urgency in the subject line of an email to [email protected], and we will expedite handling.

Australian online safety

66678AI is an adults-only service. Users must confirm they are 18 or older before using the site. This is a self-declaration; we do not currently run separate age verification for Australian users.

We take steps to reduce the risk that Australian children can generate or be exposed to mature or restricted AI-generated material. These steps include:

• Requiring every visitor to confirm they are 18 or older before using the site.
• Prohibiting content involving or resembling minors, non-consensual sexual content, sexual exploitation, self-harm instructions, high-impact violence, and other prohibited material.
• Applying moderation to prompts, generated outputs, public characters, images, and videos.
• Using automated moderation, human review, quality assurance sampling, and escalation processes.
• Prioritising reports involving minors, child sexual abuse material, threats, and other high-severity safety issues.
• Allowing users to report content or safety concerns by email.
• Providing appeals, safety tools, and wellbeing resources.

More information is available in our Age verification, Prohibited content, How moderation works, Report a problem, Appeals, Your safety tools and Wellbeing resources pages.

Australian online safety reports and complaints

Australian end-users can email [email protected] to report content generated on 66678ai.com that they consider may breach our Terms, Acceptable Use Policy, Prohibited Content Policy or other safety policies.

Australian end-users may also email [email protected] to complain about how we handled a report, or about our compliance with applicable online safety obligations. Please use the subject line "Online safety complaint".

When making a report or complaint, you may include a short description of the harm associated with the material, or the non-compliance.

We evaluate and action reports and complaints, and take action where appropriate. We may refer unresolved complaints about material non-compliance to eSafety where required. Reports involving minors, child sexual abuse material, threats or other high-severity safety issues are prioritised.

We do not make the identity of a complainant available to any other end-user or account holder without the complainant's express consent, except where required by law.

eSafety Commissioner

The eSafety Commissioner is Australia's independent online safety regulator.

Australian end-users can contact eSafety about online safety issues, including illegal or restricted online content, image-based abuse and other online harms within eSafety's functions. You can learn more about eSafety's role.

You can report or complain directly to eSafety. You do not need to report to 66678ai.com first, and a report to eSafety will be handled independently of any action we take on your 66678ai.com account or content.

You can also access counselling and support services through eSafety's support resources.

Press inquiries

For press, including comments on policy or specific incidents, email [email protected].

Security disclosures

For vulnerabilities, account compromise, data exposure, or other security issues, email [email protected]. Please do not disclose publicly before we have had a chance to investigate and remediate.

Account, billing, and product support

This site is for trust and policy inquiries. For account level help (billing, password resets, product bugs) use the in-product help flow or email [email protected].

Postal address

For legal correspondence, email [email protected] to obtain the current postal address.

Response times

We respond to:

• High-severity reports (minors, CSAM, real-world threats): immediately.
• DMCA and similar legal notices: expeditiously, as required by law.
• Trust and policy questions: within a few business days.
• Press and general inquiries: within a few business days.